Frequently asked questions

The Junea is a new and innovative product. We get that some of its functions require some more explanation. Here, you can find the most frequently asked questions.

FAQ for users

Great that you’re using the Junea! You can now easily buy products with your smartphone. If you have any questions about our smart vending machine, we hope you’ll find the answers in the frequently asked questions section below. Otherwise, you can always reach out to us!

Buying a product

How do I scan the QR code?
The QR code doesn’t work. What now?
Do I need an app or account to buy a product?
What are my payment options?
Can I buy multiple products at once?
Where can I find the app?
I have an allergy / I am on a diet: where can I find the product ingredients?
The product I want is sold-out. When will the machine be refilled?
The product I bought isn’t being released. What now?

Junea account

What are the benefits of having an account
Is having an account free of charge?
What happens to my personal data?
What is a Wallet?
What is Tap & Go?

The Junea at your location

I would like to have a Junea at my (work)place. What should I do?
Why can the price of the same product be different in various Junea machines?
Who decides which products are being offered in the Junea?
A red light is burning. What does this mean?

Couldn't find your answer?

Or would you like to speak with us personally? Then please contact us because we’d love to help you out.

You can reach us by phone at +31 (0)85 210 09 29 or send an email to Talk soon!
We care about the protection of your personal data. Read our privacy policy.

Contact Junea Group

Probeer de Junea nu één maand gratis!

You can reach us by phone:

+31 85 1305 719

Or send an email to:

Or tell us about a location that could use a Junea!